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Customer Success Manager
Confidential — B2B SaaS
Delhi NCR Full-time 3-6 years ₹14 – 22 LPA
About the role
Own a book of enterprise customers — drive adoption, retention and expansion.
Responsibilities
- Own NRR for a strategic portfolio
- Run QBRs, success plans and exec alignments
- Partner with product on customer feedback loops
Requirements
- 3+ years CS for enterprise B2B SaaS
- Strong commercial acumen
Skills
Customer SuccessNRRAccount Management